Most of my clients prefer to use Skype (a few choose Viber) to chat. However, if you prefer to use a landline or my cell let me know, but please note that you do pay for all phone charges.
If you and I have discussed a recurring meeting, then please schedule that in to the calendar. Otherwise please make sure you only use the single appointment option (which is the continue button).
There are three classes of coaching clients:
While you are being coached you gain access to information, advice, support, strategies and my commitment to your success - all with absolute confidentiality and a fresh set of eyes ... from an individual who isn't caught up in your life.
You aren't paying necessarily for just time, or the number of coaching sessions. You can get as much value from 10 minutes of coaching, as you can from three hours. You can expect me to challenge you, offer you new ways of thinking, and never let you be anything less than your best.
We discuss whatever is important to you. It can include:
If you are in a regular monthly coaching, and/or have me on retainer, then e-mail contact is included in our coaching partnership. You may e-mail at any time, and as often as you like to ask questions, share wins, ask for support or any other reason. Please feel free too, to make brief, unscheduled phone calls.
If you are an ad hoc coaching client, then emails will be charged in 15 minute increments at an hourly rate of $750 per hour. (Higher rate due to it generally takes me longer to craft an email, than to speak with you.)
If you have chosen to have regular coaching calls, you will have a standard appointment time for your coaching session. As much as possible, you and I will both honor this scheduled time and work toward arranging any other appointments outside this period.
However, from time to time you or I may need to shift the scheduled coaching time.
If you are an ad hoc coaching client, then always give me two or three options of times that work for you.
Please ensure any cancellations/changes are made at least 24 hours in advance. There will be no refund or credit for cancellations made less than 24 hours prior to a scheduled session.
We connect on Skype (my Skype name is MakeADentCoach) or Viber (my cell phone number is +61402821322). If you choose to use a landline, then you call the telephone number advised by me at the pre-arranged time. If you chose to use a landline/mobile you pay for all telephone charges for private coaching sessions. For webinars Make A Dent Leadership will pay for the conference call bridge hire and you pay telephone charges to call the conference number.
It is recognized that you may have future plans, business affairs, customer lists, financial information, job information, goals, personal information and other private information that you will share during your coaching. At no time either directly or indirectly, will myself, or any member of Make A Dent Leadership, voluntarily use any information for their own benefit or disclosure or communicate this information to a third party. I will not voluntarily divulge that you are in a coaching relationship without the express permission of yourself.
That means that what you are doing, how you are doing, what you have accomplished and your personal secrets and shares are not discussed or hinted at anyone else. From time to time, the person who referred you to me may ask how you are doing. My stock answer: He/she is doing just fine. (Period).
Coaching results are not guaranteed. Clients enter into coaching with the understanding they are responsible for creating their own results. You should be aware that the coaching relationship is in no way to be considered or construed as psychological counseling or any type of therapy.
You agree not to take any legal action against Shelley Holmes and Make A Dent Leadership, based on any matter relating to the coaching relationship or her performance of services within it.
Naturally, all clients complete their coaching at some point. This is a perfectly normal part of my business. Clients work with me from times ranging from as little as one session through to 5 years.
I expect you to leave when you no longer get the value you wish, or when you need a break.
However, the one thing I would like you to consider prior to stopping coaching is that you are finishing for the 'right' reasons. That is, it is because it is time, not because you have started to hit some of your real hurdles, and you are afraid to go 'there'. If you feel it is time to leave, please communicate freely with me.
And, keep in the back of your mind, I have had many clients come and go several times. So once we've entered a relationship that works well, the door will always be open for you to come back into coaching.
My policy is that coaching is paid in advance. If we are in a regular month-to-month coaching relationship, or you have hired me on retainer, you are invoiced via email on the 14th of each month and your payment is due before the first of the next month. I expect you to honor me by ensuring that your payment is paid on time (i.e. before the 1st) each month.
If you are booking coaching on an ad-hoc basis, please pay for your coaching before the session.
It is an unpleasant experience, for both you and me, if I have to ring and remind you to pay me for your coaching. Please be clear, that I do not keep clients who consistently pay their invoices late.Warmest wishes
**Please note that the rates quoted on this page are subject to change, and you will be notified in advance when they do change.